15 Surefire Ways to Build Trust on Social Media

Read time : 2 minutes, 45 seconds

Use the following points to gauge if you are doing all the right things you need to do to build trust on social media.

  1. Share high-quality content.
  2. Be where your followers are!
  3. Nurture interaction on your social channels.
  4. Foster community engagement
  5. Follow the 80/20 posts rule. 80% useful or interesting info, 20% about you.
  6. Encourage user-generated content.
  7. Ask customers to review your company or product.
  8. Use trustworthy links in your posts.
  9. Provide an insider’s view.
  10. Have consistent branding across your platforms
  11. Stream events live.
  12. Be authentic, human & transparent.
  13. Establish your unique tone of voice
  14. Hashtags are your friend
  15. Have a posting schedule

What’s the 80 – 20 Rule?

Your content should never be all about selling or promoting your products or services. A good practise to follow is the 80 – 20 rule; where 80% of your content should be informative or entertaining and non-promotional while the other 20% can talk about your brand or product.

By sharing content that adds value to your audience and doesn’t push your product or service too much, your audience is more likely to stay and listen to what you have to say, engage more with your content, trust your brand and be more receptive to any promotional content you do share – which can lead to more conversions! Interaction builds trust and trust is essential for any successful business.

What is User-Generated Content?

User-Generated Content (UGC) is essentially content created by your audience. This can be images, videos or even great product reviews that can then be shared across your socials! By giving your audience a voice to share what matters to them, you are also building content.

This not only builds social proof but positions your brand as authentic which builds trust with your audience.

Some great methods of obtaining user-generated content include the following:

  1. Encourage blog comments & discussion
  2. Push for customer reviews wherever possible
  3. User-generated videos
  4. User-generated blog posts
  5. Forums
  6. Podcasts
  7. Photo sharing

The Importance of Community Management

While social media is great for marketing purposes it’s important to remember that its primary function is for socialising. So when your customers reach out to you – make sure you respond!

Not only is this great customer service, but it’s also a great way of connecting with your audience and showing that you value their support and opinions. Engaging in these conversations with your customers is one of the best ways to build a community around your brand.

Interacting at this level helps to create a genuine relationship between you and your audience, which can make them loyal customers and in turn great brand ambassadors. This means you might even get some great and uber-sharable UGC from them!

Why ask customers for reviews?

Online reputation is a big part of brand perception. The Facebook & Google review features have made businesses accountable through their FREE business pages and listings. Asking customers for reviews helps to build your brand’s reputation, giving you credibility whilst building a brand people can trust. Reviews answer questions customers might have about your brand or product from another user’s point of view. These valuable insights provide the social proof needed to influence the customer’s decision.

Be Brave!

Don’t be afraid to step out of your comfort zone and take risks but do your research and get familiar with the possible outcomes before you do. It’s ok to feel vulnerable but that is where bravery comes in. Remember, nobody moves forward by standing in one place. Always keep your goals in sight and move toward them.

Ask BRAVE for a ‘Trust Audit’ of your social media.

Silkies Rose Farm
Silkies Rose Farm
09:47 20 Apr 20
Thanks Mike and your team for turning our business around from very negative previous IT management - yes, it's taken... some time but together we've achieved magnificent results and we're so pleased that we will move forward positively despite the challenges of Covid-19. We very highly recommend your business - best wishes - Graham & Diana Sargeantread more
Canopy Fouryou
Canopy Fouryou
23:46 02 Dec 19
It's hard to find good people, but when I chose BRAVE from several competitors, I made the best of decisions. I have... worked with Mike and the team at BRAVE in building over 7 different websites using Virtuemart, Joomla, WordPress & Magento platforms. Mike is extremely knowledgeable and instead of telling me what I want to hear, he listens to my ideas, my goals and then works with us to develop a website that is professional, cutting edge but most importantly, functional, SEO friendly and easy for users to navigate. Mike and the team at BRAVE are all knowledgeable and - above all - able to convert your mental 'wishful thinking' into something that works. They have worked with me on Branding, Design, Development, Hosting, Online Marketing, Search Engine Optimisation (SEO) and Social Media So, excellent service, great product, very competitively priced.....need I go on? I'd unhesitatingly recommend Mike and BRAVE Websites to any business or anyone who needs anything at all in the new frontiers of 'virtual space' that business now occupy.read more
Justine Barrow
Justine Barrow
05:06 26 Nov 19
BRAVE designed Sunbury Physiotherapy website and I am extremely happy with both the end result ( it looks great!) as... well as the service provided throughout the process. Mike took the time to get to know and understand our business and that shone through in developing a website that was truly reflective of our core values. I have no hesitation in recommending BRAVE for website services.read more
Darryl van Rooy
Darryl van Rooy
02:05 18 Jul 19
Mike and his crew turned my average home made site into something that provides a much better image for my business. ... With a bit of training, Mike has also shown me how to update the site with new posts and pages, thus making it easier for me to maintain my own site.read more
m vale
m vale
02:43 24 Apr 19
Mike & his team were great to deal with in transferring (and redesigning) our WordPress website to Shopify, money well... spent! After-sales support is equally as good, happy to help with any questions and discussing changes etc.read more
Luke Heubusch
Luke Heubusch
01:58 01 Aug 18
The web site is very professional and user friendly. Mike and his team assisted me along the process to get this web... page live. They are currently training me as needed on how to manage and update the web page. Very Happy.read more
Josh Mills
Josh Mills
01:53 18 Aug 17
I have had the pleasure of working with Brave Webstores. Their experience and knowledge of the market is what sets them... aside from the rest. Mike and his team lead the way when it comes to helping your customers find you!read more
More reviews

More Articles